ion interactive Content Marketing Solutions
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Customer Success

We are your team of advocates and ion platform experts, here to help you learn and be successful.

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Training
Meet the Team
Meet the Team

How We Can Help

Picking Your Quick Start
Picking Your Quick Start

We’ll help you find the right template for your content goals and objectives.

Picking Your Quick Start
Picking Your Quick Start

We’ll help you find the right template for your content goals and objectives.

Strategy, Creative & Technical Services
Strategy, Creative & Technical Services

Bring our team of experts in as your partner to create and launch interactive content.

Strategy, Creative & Technical Services
Strategy, Creative & Technical Services

Bring our team of experts in as your partner to create and launch interactive content.

Training Planning & Consultation
Training Planning & Consultation

Discuss your ion platform users’ goals and aptitude, and plan your training curriculum.

Training Planning & Consultation
Training Planning & Consultation

Discuss your ion platform users’ goals and aptitude, and plan your training curriculum.

In-platform Live Chat & Help
In-platform Live Chat & Help

Receive real-time platform help from product specialists via chat or email.

In-platform Live Chat & Help
In-platform Live Chat & Help

Receive real-time platform help from product specialists via chat or email.

New to ion?

We Offer:

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Onboarding support for new customers
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Training courses and on-demand live training support for any level of user
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Integration and data export support
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Project-based and ongoing creative and technical services

Get Support

Browse support material for features available within your console.
support

Training Resources

Enroll in courses at our learning and training center, ion U! Our courses are quick and high-impact, designed to let you learn ion at your own pace, using on-demand videos and practice exercises. Reach out to your ion account manager or to:

ionu@ioninteractive.com

to enroll in courses today!

Already completed your ion U courses & have specific questions? Give us a shout, and our support team will host a one-on-one session with you to get your questions answered and you back building in ion.

Training Planner
Training Planner
Ways to Train
Ways to Train
What ion Training is Right for You?
What ion Training is Right for You?
What ion Training is Right for You?
What ion Training is Right for You?
TRAINING PLANNER

What ion Training is Right for You?

Answer two quick questions and get a fast recommendation on which training course is your perfect fit.

Ways to Train

Ion U

Reach out to register for ion U courses today!

Enroll in our on-demand learning and training center, ion U! Our courses are quick and high-impact, designed for you to learn at your own pace. ion U uses videos and supporting practice exercises to help your mastery of ion, and is the most efficient and effective way to learn how to create your interactive content.

Reach out to your account manager to register for courses today!

Core

Core
  • Introduction to the console, Quick Start Cloud, and Basic Editing
  • Interactive Components
  • Live Publishing Workshop
  • Proofing best practices and go-live 
  • Reporting & Analytics

Expert

Expert
  • Introduction to console, Quick Start Cloud, and Creative Studio
  • Page structure and design, including customization 
  • Interactive Components- Expert
  • Adding/Editing forms, creating data fields, and Advanced rules & logic
  • Live publishing workshop and QA session
  • Proofing best practices and go-live 
  • Reporting & Analytics
  • Plus, expert-level self-learning videos and support content 

Designer

Designer
  • Introduction to the Console, Quick Start Cloud, & Creative Studio
  • Page structure and design
  • Interactive Components
  • Advanced rules and logic
  • Adding/Editing forms and creating data fields
  • Proofing best practices and go-live 
  • Reporting & Analytics
  • Plus, expert-level self-learning videos and support content 

NOTE: The Fundamentals course can be a nice addition to the Designer course, if they need a more well-rounded view of ion. Designer course should be first.

Fundamentals

Fundamentals
  • Console orientation
  • Go-live process
  • Launch an A/B test
  • Reporting & Analytics

NOTE: this course is most useful in the following cases:

  • For users who need to know their way around the console, but will not need to publish.
  • For designers, as a potential supplement to their Designer course.

Assessment & Quiz Logic

Assessment & Quiz Logic
  • Quiz & Assessment categories of Quick Start Cloud
  • Updating Q&A text, data fields and data values
  • Flow feature & transitions
  • Updating data values & page rules to accomplish scoring
  • Using show/hide to conditionally show Results page outcomes
  • Adding dynamic scores to Results page

Building Forms

Building Forms
  • Building basic lead capture forms, using ion's freestyle form components
  • Text, Sliders, Choice Groups and Drop-down form inputs
  • Assigning data fields to form inputs
  • Trigger data export/integration using rules
  • Form micro-themes and styling
  • Lightbox forms
  • Multi-step forms
  • Publishing dynamic thank you content using rules
  • Snippet library, and saving forms for easy reuse in other creatives
  • Optional: adding new data fields, choice sets (used in drop-down form questions), or validation patterns to console's data management section

Managing SEO

SEO Features
  • SEO features in creative studio within the page builder (alt tags, meta tags, page titles)
  • SEO features within the traffic source editor and management screens & the console domain manager
  • An overview of ion's SEO features
  • Helpful tips and best practices for the SEO features

Note: the course does NOT cover what a customer's SEO strategy should be, only what and where the features are inside ion to accomplish what their strategy is.

Interactive Content Best Practices

ion best practices
  • What is Interactive Content? Types of IC? What IC works best for each stage of the buyer journey?
  • Getting started and how to re-purpose existing passive/static content
  • Balancing effort & value, and how to measure the right things
  • Optimizing and testing IC
  • Managing IC creative projects, and team structure
  • Design best practices to follow

Building Calculators

building calculators
  • Calculator category of Quick Start Cloud
  • Updating and creating calculator form field inputs
  • Flow feature and transitions
  • Updating page rules to perform calculations
  • Configuring results pages to display calculations with dynamic content

ion Hacks

ion Hacks
  • Tips for navigating through page content in creative studio, working with background images, creating color overlays.
  • Tips & tricks for working with containers to create shapes, borders, animated bar charts, and to adjust vertical spacing dynamically across viewports
  • Layering, overlapping, and vertically centering content
  • Tips and best practices for working with interactive components
  • Adding Custom CSS & Animations, SVG files, font icons, and dynamic CSS to ion pages
One on One Sessions

Reach out to schedule a one-on-one training session!

Completed your ion courses and need help with a specific concept or tips for a specific page or creative you’re building? No problem! Give us a shout and we’d be happy to schedule a “spot” training session with your team.

Reach out to your account manager to schedule a one-on-one training session!

Content Planning Resources

Interactive Content Idea Generator

Need ideas for what piece to do next?

Content Value Assessment

Will the content be valuable?

Interactive Content Solution Finder

What types of content should be your focus?

Personal Tour

Get in touch and get a personal tour.

Webinar Events

Explore interactive content best practices, customer success spotlights, and how-to webinar content.
Webinar Events
Webinar & Events

Everything we do revolves around you.

At ion, we continuously reach for the stars to bring you the best service, training, and support. We are dedicated to helping make your interactive content program a stellar success!

Product Experience

Product Experience

Anything and everything platform related, that's us. You'll see us in the chat window in the platform, and hear from us when you reach out for support. Come to us with your ion platform questions, anytime you need help, or to talk trainings.

Product Experience

Product Experience

Anything and everything platform related, that's us. You'll see us in the chat window in the platform, and hear from us when you reach out for support. Come to us with your ion platform questions, anytime you need help, or to talk trainings.

Customer Development

Customer Development 

Your team to coach, guide and nurture your long-term success using ion. We love talking to you about your goals and plans for ion, and offering strategic guidance to help you exceed those goals and realize maximum value from your ion subscription.

Customer Development

Customer Development 

Your team to coach, guide and nurture your long-term success using ion. We love talking to you about your goals and plans for ion, and offering strategic guidance to help you exceed those goals and realize maximum value from your ion subscription.

Account Support

Account Support

Your personal guide to ion's onboarding and professional services. Whether you are a brand new ion customer, or a long-timer that is using ion creative and strategic services, we will be your go-to, day-to-day contacts for getting it done.

Account Support

Account Support

Your personal guide to ion's onboarding and professional services. Whether you are a brand new ion customer, or a long-timer that is using ion creative and strategic services, we will be your go-to, day-to-day contacts for getting it done.

Customer Engagement

Customer Engagement

The team here at ion that engages and welcomes you to the family, and is part of your ongoing success. From your very first “welcome to ion” new user email, to customer-dedicated webinars covering new features, ion best practices and more, we are here every step of the way to make you feel welcomed and supported.

Customer Engagement

Customer Engagement

The team here at ion that engages and welcomes you to the family, and is part of your ongoing success. From your very first “welcome to ion” new user email, to customer-dedicated webinars covering new features, ion best practices and more, we are here every step of the way to make you feel welcomed and supported.

Meet the Team

Meet the ion Customer Success and Product Experience team!

We are based in ion’s Boca Raton, Florida headquarters and we share a mission to help you maximize your success with interactive content in ion.

Contact Us

Need help? We’ve got you covered!

Live Chat
Chat with our team live in your ion platform. We’re there for you from 9am-7pm ET
Quick Start strategy and advice
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